Applicable law and forum:
The company responsible for the distribution and sale of the products offered on this portal is Arsamar Enterprise S.L. This purchasing system is subject to the legislation in force in Spain (Civil Code, Commercial Code, Law 7/1996, of January 15, on the regulation of retail trade, Law 7/1998, on the general conditions of contracting, Law 26/1984, General for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, regarding telephone and electronic contracting with general conditions and Law 34/2002, on Information Society Services and Electronic Commerce).
Intellectual and industrial property:
The contents hosted by arsamar.com are protected by current legislation on intellectual property. The copying, modification, reproduction, downloading, transmission, distribution or transformation of the contents of the page is expressly prohibited without the prior authorization of the owner of the corresponding rights or if legally permitted. Access does not presuppose the acquisition by users of property rights over the contents contained therein.
Responsibility for the operation of the page:
Arsamar Enterprise S.L. may, when it deems appropriate, make corrections, improvements or modifications to the information contained on the website without giving rise to or right to any claim.
Arsamar Enterprise S.L. is NOT responsible for damages of any kind that may arise from the availability and technical continuity of the operation of the page.
Important note: The colors shown in each of the articles should NOT be considered exact, since they will depend on the configuration of your monitor, the lighting conditions and other factors. However, as you will find in the guarantees section, you are covered by our total satisfaction guarantee, so if a product is not to your liking, due to colour differences or for any other reason, you can order its return within the established period.
Force Majeure:
Neither of the contracting parties will have any liability for any type of failure due to force majeure. The termination of the contract will be postponed until the end of the force majeure situation.
Taxes:
Residents of the European Union.
The prices of the products for sale in our e-commerce store include Value Added Tax (VAT). In the case of sales to wholesale customers, they do not include Value Added Tax (VAT). Purchases made by VAT payers (companies, entities, organisations...) with residence in the European Union and with an intra-community NIF, will be exempt from paying VAT, with the essential condition being the sending of a document that accredits said status.
Residents in non-EU countries.
Purchases made by natural or legal persons resident in non-EU countries will be exempt from paying VAT.
For this purchase/shipping system and due to its tax regime, the geographical areas corresponding to the Canary Islands, Ceuta, Melilla and those considered ultra-peripheral of the EU are considered non-EU territories.
Shipping costs:
Orders will not be delivered to PO Boxes.
Agreed destinations.
The cost derived from the shipment of orders to mainland Spain will be free for all those that exceed the amount of 150 euros. For the rest of the destinations, or in the event that this amount is not reached, you will be informed in detail of the shipping cost before confirming the order.
Non-arranged destinations.
In cases where the transport costs cannot be detailed because the transport services are not arranged, the confirmation of the order will be subject to the validation of a personalized transport quote that we will provide you later. This eventuality will be duly specified at the time of confirmation of the order.
Delivery time:
Our current quality commitment contemplates that all orders confirmed in one day (8:00 to 17:00) must be sent before 19:00 hours of the following business day, except in cases where the committed shipping time is expressly indicated in the article information. For all purposes, confirmed orders will be considered those whose payment method is cash on delivery, or those that, being a transfer, have been verified.
In the event of a stock shortage due to any incident, our customer service department will notify the customer of any delay and give them the option of cancelling or changing the order.
Once the order is sent to the customer, delivery times will be subject to the conditions of the agreed parcel service if they are included, or selected, if the destinations are not agreed with any transport service.
Claims for undelivered orders:
Once the buyer has been informed after receiving an email that his order has been sent, if after the indicated shipping times he has not received the product, he can contact us again by phone: 96 235 9000 (during office hours), or by email at ventas@arsamar.com, so that we can clarify the cause of the delay by the transport company.
Returns: In accordance with current legislation, the customer has 14 working days, counted from the date of receipt of the shipment, to notify the return of the order and revoke the contract without penalty or need to indicate the reasons.
To make a return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included, if applicable. Once the merchandise has been received in our warehouses, and after checking its condition, the amount will be refunded in accordance with the payment method used by the customer.
In all cases, before making your return, contact arsamar.com, either by email at ventas@arsamar.com or by calling 96 235 9000, to receive confirmation of the return.
Returns must be made to our warehouses at the following address:
Arsamar Enterprise S.L. Camino Belgida S/N. Poligono Nº1 46869, Atzeneta d'Albaida Valencia (Spain)
Payment methods:
Arsamar Enterprise S.L. Caixabank makes it easy for its customers to pay by bank transfer, Paypal account and Visa, Mastercard or Visa Electron credit/debit cards through the addonPayments gateway of Banco Caixabank.
In payments by credit/debit card, we do not store information about the cards, nor do we access them. All transactions are executed directly by Caixabank and the Addon Payments TPV platform on its highly secure servers. The Addon Payments TPV of Banco Caixabank is secure and a national benchmark in online transactions. It is approved according to the Secure Electronic Commerce (CES) protocols and is based on the 3D Secure system, also called "Verified by Visa" in Visa, and "SecureCode" in Mastercard.
3DSecure: Verified by Visa - SecureCode
In practice, 3D Secure means that we will indicate our card number, expiration date and the graphic cryptogram to the Virtual POS of the online store, but after having filled out this information, we will be redirected to the website of the bank that issued the card, which will request additional information that only the card owner and the bank know. The information will be requested in accordance with the authorization mechanism established by the bank and each bank is free to apply the one it considers appropriate.
Guarantees:
All products sold by ARSAMAR ENTERPRISE, S.L with a guarantee certificate are intended to be covered by a free commercial guarantee for two years, provided that the conditions established in this document are met.
The guarantee applies to new products and only covers any manufacturing and/or material defects.
Damage caused by misuse or negligence, accidents, as well as wear and tear, scratches or damage caused by transport are excluded from the guarantee. Any type of warranty will also be excluded from the product's exposure to extreme temperatures, solvents, acids or water.
In the event of any incident covered by the warranty, ARSAMAR will repair or replace the product, assuming the costs of collection/delivery.
Any liability relating to compensation for damages is exempt.
In the event of any material/manufacturing defect detected after the warranty period has expired, while the parts to be replaced are available, repairs will be accepted at the customer's expense.
Service provider:
Arsamar Enterprise S.L.
Plaza Iglesia, 13
46869, Atzeneta d'Albaida
Valencia (Spain)
CIF: B98056799
E-mail:contact.es@arsamar.com
Tel: 96 235 9000
Inscr.R.M.de Valencia,T.8910,Book 6196,Folio 160,Sheet V-129836, Registration 5th